Version 2.0 · Effective: 16 October 2026 · This version replaces the Distance Sales, Software License, Use and Data Protection Agreement dated 6 October 2025.
Auto Train Brain Subscription Agreement
1. Parties
1.1. This Agreement is between Auto Train Brain Inc., a Delaware corporation, 112 Capitol Trail, Suite A3131, Newark, DE 19711, USA, +1 213 423 0846, info@autotrainbrain.com (“we”, “us”) and the person or entity buying the subscription (“you”).
1.2. Customers in Türkiye who buy through autotrainbrain.com in Turkish lira contract with HMS Health Mobile Software A.Ş. under the Turkish Mesafeli Satış Sözleşmesi, not under this Agreement.
1.3. Notices may be sent to the email address you gave at checkout and to the addresses above.
2. What you are buying
2.1. A personal, non-transferable licence to use the Auto Train Brain or NeuroSphere software (mobile app and cloud reports) for one user account, for the term shown at checkout and up to 365 sessions.
2.2. Included: software access, end-of-session summaries, in-app feedback and automatic monthly progress reports. Not included: psychologist or specialist sessions, on-site set-up, one-to-one training and custom reports. These are optional and priced separately.
2.3. The EEG headset is sold by a third-party seller under its own terms and warranty. Your statutory and warranty rights for the headset are against that seller and are not limited by this Agreement.
3. Price and payment
3.1. The price, currency, term and any taxes are shown on the checkout page before you pay. There are two kinds of plan, and the checkout page says which one you are buying:
- Fixed-term plans (for example 6, 12 or 15 months): a one-time payment for the stated term. They do not renew automatically.
- Monthly plans: charged every month on the same day as your first payment and renewed automatically each month until you cancel. The monthly amount is shown before you pay.
3.1A. Cancelling a monthly plan. You can cancel at any time by emailing info@autotrainbrain.com from the address you used to subscribe. We confirm the cancellation by email within one business day. Cancellation stops all future charges; you keep access until the end of the month you have already paid for. If we change the monthly price, we will email you at least 30 days before the new price applies, and you may cancel before then.
3.2. Payments are processed by Stripe, Inc. We do not see or store your full card details.
3.3. We may change prices for future purchases. A change never affects a term you have already paid for.
4. Delivery
4.1. We send your account access by email within one business day after payment is confirmed. If we cannot give you access within 30 days, you may cancel and receive a full refund.
4.2. One remote activation session of up to 30 minutes is free.
5. Wellness product, not a medical device
5.1. The service is a general wellness product for cognitive exercise and practice. It is not a medical device, has not been cleared or approved by the U.S. Food and Drug Administration, and is not intended to diagnose, treat, cure, mitigate or prevent any disease or condition. It does not replace care from a qualified professional. Individual experiences vary and no particular result is promised.
5.2. If the user has a health condition or takes regular medication, we recommend speaking with a physician before use.
5.3. Suggested use: at least three days a week, no more than two sessions a day, about 30 minutes each. This is not a treatment plan.
6. Licence rules
6.1. You may not share your account, resell or sublicense the service, reverse-engineer the software except where the law allows, or use it to make clinical, employment, insurance or educational-placement decisions about anyone.
6.2. All software, content and trademarks remain ours or our licensors’.
7. Refunds and cancellation
7.1. 15-day full refund. You may ask for a full refund for any reason within 15 days of your first payment, even if you have used the service. Write to info@autotrainbrain.com. We refund the full amount to your original payment method within 10 business days, with no deduction for use.
7.2. After 15 days, we do not refund the remaining part of a term or month you have already started, unless the law of your place of residence requires otherwise.
7.3. Nothing in this section limits your rights if the service is defective or not as described, or any other right you have under the consumer law of the place where you live.
8. Freezing during a headset fault
8.1. If the software cannot be used because of a headset fault, you may ask us to freeze your term. While frozen, your term and remaining sessions are extended by the length of the freeze and your data is kept. A freeze is not a refund and does not extend the 15-day period in 7.1.
9. Service availability
9.1. We aim for 99.0% monthly availability, excluding planned maintenance and events outside our control. If an outage we caused lasts more than 24 hours in a term, we add 7 days to your term. This does not limit any other right you have by law.
10. Liability
10.1. To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses.
10.2. Nothing in this Agreement limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct.
11. Your data
11.1. How we collect and use personal data is described in our Privacy Policy, including the Consumer Health Data section.
11.2. We process EEG, heart-rate and other consumer health data only with your separate, opt-in consent. Accepting this Agreement is not consent to process health data.
11.3. We are not a health care provider and are not a covered entity or business associate under HIPAA. If a breach of your health data occurs, we notify you under the FTC Health Breach Notification Rule and applicable state law.
12. Events outside our control
12.1. We are not responsible for delay or failure caused by events outside our reasonable control, such as natural disasters, war, epidemics, major internet or cloud outages, cyber attacks or legal restrictions. If such an event stops the service for more than 30 days, you may cancel and receive a refund for the unused part of your term.
13. Ending the Agreement
13.1. We may suspend or end your access, after notice where practical, if you seriously breach section 6. You may stop using the service at any time; refunds follow section 7.
14. Governing law and disputes
14.1. This Agreement is governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules.
14.2. You may bring a claim in the state or federal courts located in Delaware, or in the small-claims court where you live. This does not take away the protection of mandatory consumer laws of your country or state of residence.
15. General
15.1. If part of this Agreement is unenforceable, the rest remains in force. This Agreement and the Privacy Policy are the whole agreement between us about the service. We may update this Agreement for future purchases; the version you accepted at checkout applies to your term.
15.2. We email a copy of this Agreement with your order confirmation.